At Pantelis Kaouris & Son Ltd, we are committed to the privacy of every person. We recognise that our clients, visitors and people we work with, entrust important non-public personal data (as defined in the General Data Protect Regulation – GDPR, regulation 2016/679 of the European Parliament and Council of the 27 April 2016), to us, and we take seriously our responsibility to protect and safeguard this data.

Our long-standing privacy policies and practices covering non-public personal data (herein also referred to as personal data or personal information) are described below.

Pantelis Kaouris & Son Ltd is a limited liability company registered in Cyprus having registration number H.E 190953. Pantelis Kaouris & Son Ltd is a trading company and a company that specializes in Packing & Crating. 

We are committed to preserving the privacy of all visitors to our Website.  Please read this policy to understand how we use and protect the information that you provide to us. Our company follow and adhere to appropriate safeguards in line with EU law for the processing of non-public personal data.

Pantelis Kaouris & Son Ltd is the data controller of the data you provide. For further information about your data please contact us via email, telephone or fax. 

Pantelis Kaouris & Son Ltd and its partners are jointly referred to in this policy as “we”, “us” or “our”.

The purpose of this policy is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by us on this Website and/or by using this Website generally you consent and agree to us using your information in accordance with this policy. Please read the policy carefully.

  1. Use of your personal information

1.1     When you register with and/or use this Website:

(a)      you may be asked to provide certain information such as your name, address and other contact details and credit/debit card or PayPal details. In accordance with clause 7.2, we do not store your credit/debit card and/or PayPal details; 

(b)      we may gather other information about you, including personal data provided in any messages you send via the Website and any emails and letters that you send to us. We also collect cookies which may include personal data about you. More information about the cookies we collect is set out in clause 5.

1.2     We may record and monitor incoming calls and/or emails and/or faxes in order to maintain customer service standards and to assist staff training.

1.3     We may use information that you provide to us or that is obtained by us:

(a)      to register you with our Website and to manage an account you hold with us;

(b)      to administer our Website services;

(c)      to give to companies and organisations whose goods you purchase through the Website or through our sales team, to the extent they need that information to fulfil your order;

(d)      to fulfil our agreement with you and to process your purchase and obtain payment;

(e)      to send you email notifications and updates about your purchase and our products;

(f)       to notify you about important changes and developments to the Website; 

(g)      to analyse your purchasing preferences (for example, market, customer and product analysis) to enable us to:

(i)       to provide you with a personalised browsing experience when using the Website; and 

(ii)      to review, develop and improve the products we offer and to enable us to provide you and other customers with relevant information through our marketing programmes;

(h)      to make decisions about you using computerised or automated technology, for example automatically selecting products which we think will be of interest to you; and

(i)       where you have consented, to send you information about our products and services (including goods and services of other companies within our group) including special offers, discounts, offers, competitions which we consider may be of interest to you by any of the following methods: 

(i)       email;

(ii)      telephone (including automated calls);

(iii)     SMS text messages and other electronic messages such as picture messaging;

(iv)     post; and/or

(v)      social media.

1.4     For details on how to ask to be removed from our mailing list, please refer to clause 4 of this policy. 

1.5     We may store and process your information on our own information technology systems or we may pass your information to third parties who will store and process on our behalf.


  1. Disclosure of your information

2.1     We may give information about you to the following companies and organisations for the following purposes:

(a)      to other companies in our group of companies (but only where they are located in the EEA); 

(b)      subject to clause 2.2 of this privacy policy, to our employees and agents and other third parties, some of whom may be located outside the EEA, to administer your account, to  provide or arrange for the provision of products you purchase from us and to provide you with assistance and respond to queries you may have in respect of the products you have purchased;  

(c)      to agents who (on our behalf) analyse your data so that we may tailor the goods/services we offer to your needs;

(d)      to anyone to whom we transfer our rights and duties under our agreement with you as a result of a change of ownership; and/or

(e)      if we have a duty pursuant to the law to do so. 

2.2     We may also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties including our legal advisors and debt recovery agencies.

  1. Crime prevention

3.1     In order to protect our customers and us from fraud and theft, we may pass on information that we obtain as a result of carrying out identity checks and other information in our customer records, including how you conduct your account, to other companies within our group and to organisations involved in fraud prevention and detection, to use in the same way. We may also disclose information and data relating to you to the police or any regulatory or government authority in response to any request to which we are legally required to comply including requests in connection with the investigation of any suspected illegal activities.

  1. How can I get my name removed from the Pantelis Kaouris & Son Ltd mailing list?

4.1     If you have opted in or otherwise qualify to form part of our mailing list and no longer wish to receive our newsletter or other promotional communications, you may opt-out of receiving such communications by following the instructions that are included in each communication. 

4.2     You may also opt out by:

(a)      writing to us; 

(b)      by phone; or

(c)      emailing us.

  1. Cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Non-personal information such as browser type, operating system and domain names, may also be collected during your use of the Website and this information may be used by us to measure the number of visitors to the Website. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website.

What types of cookies do we use?

5.1     We may use cookies and similar tools across our websites to improve its performance and enhance your user experience. The cookies we use fall into the following categories:

(a)      First party cookies: We set these cookies and they can only be read by us.

(b)      Persistent cookies: We may use persistent cookies which will be saved on your computer for a fixed period (usually 1 year or longer). They won’t be deleted when the browser is closed. We use persistent cookies to recognise your device for more than one browsing session so that, for example, you don’t have to re-enter your password each time you visit our Website.

(c)      Session cookies: We may use session cookies which are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed. 

(d)      Third party cookies: We may use a number of third-party suppliers who also set cookies on our Website in order to deliver the services that they provide. These cookies are known as third-party cookies.

5.2     Our Website may use cookies to monitor website traffic and/or to make sure you don’t see the same content repeatedly and/or to deliver content specific to your interests. 

Disabling cookies

5.3     The “GP site acceptance” and “Shopping Basket” cookies are considered ‘essential’ cookies as they are needed to allow you to transact on the Website and without these cookies the Website will not function properly. These cookies cannot be disabled by you. 

5.4     If you would like to ensure that non-essential cookies are not placed on your computer, please follow the steps outlined in clause 5.6. This will not remove the current cookies placed but will ensure that no further non-essential cookies are placed on your browser during your visit to the Website. Please be aware that this will mean that you lose some functionality on the Website and may mean that it is not possible to buy certain products.

5.5     It is possible on most browsers to request that your computer does not accept cookies or that you are notified if a website tries to put a cookie on your computer. The actions you should take will depend on the type of internet browser your computer uses. You may be able to follow the process set out below, depending on your browser: 

(a)      go to the heading “Manage Cookies” and click the option you prefer, either stopping cookies being installed, or notifying you of them;

(b)      from the list provided, click the programme that your computer uses; if this is not shown on the list, click on the “help” heading on the bar at the top of this page, search for information on “cookies”. An explanation of how to delete cookies will appear.

Your consent to cookies

5.6     By agreeing to this policy you consent to the use of cookies by us as described in this policy.

  1. IP address

6.1     Your browser also generates other information, including which language the Website is displayed in, and your Internet Protocol address (“IP address”). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Website. We also use your IP address to help diagnose problems with our server, and to administer our Website.

  1. Security

7.1     We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal information secure once it has been transferred to our systems.  However, the Internet is not a secure medium and we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. We will retain your information in accordance with the retention periods in this policy or for as long as the law requires.

7.2     Where you have entered your credit/debit card and/or PayPal details for payment of goods or services on the Website, we will not store your credit/debit card and/or PayPal data.

We maintain physical, electronic and procedural safeguards to protect personal non-public data.Data transmitted to us through the contact forms on websites are transmitted in an encrypted form. Transmission of personal data via the internet is made at your own risk.  We attempt to protect your personal data from unauthorized access by third parties by means of precautions such as pseudonymization, data minimization and observing deletion periods. Despite these protective measures, however, we cannot completely rule out unlawful processing by third parties. 

Additionally, we herein outline programmes and systems we use in our collection, processing and storing of data:

  • we use an online portal managed and operated by us online to store and process information, data and details;
  • we use reCAPTCHA to detect any improperly use of our websites by automated mechanical processing. Certain personal data, including IP address, is thus transmitted to “Google”;
  • when someone visits our website/s we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is processed in such a manner that it does not identify the user. Such information is only collected as per our Cookie Policy.
  • we use third party HR systems for the collection, processing and storing of information on prospective employees and employees.  All third party systems we use are GDPR compliant;
  • we use industry standard tools in order to monitor and collect information on our website/s users’ needs and to optimize the use of our websites. The information collected does not identify the individual users;

Please contact us should you require more information.

  1. Your rights in respect of your data

Your principal rights under data protection law are:

  • right to be informed about the personal non-public data we collect and how we process it – this policy aims at providing you with this information;
  • right to access – you have the right to obtain confirmation that your personal non-public data is being processed and have the ability to access it;
  • right to modification – you have the right to request the modification of any personal non-public data we hold on you if it is incorrect or incomplete;
  • right of portability – you may ask us to forward to you the personal data we hold on you and which is portable at law in a structured, commonly used and machine-readable format or to transmit that data to another data controller, where it is technically feasible to do so
  • right to erasure – you have the right to request the removal of your personal data, which shall be deleted, unless there is a legal requirement or reason for us to continue processing or storing it;
  • right to restrict processing – you have a right to restrict or withdraw consent to the processing of your personal data. In such cases we are permitted to store your data, but not to process it further unless there is a legal requirement or reason for us to continue processing it;
  • right to object to processing for specific reasons at law, being the following:
  • processing based on legitimate interests or the performance of a task in the public interest or in the exercise of official authority,
  • direct marketing, including profiling to the extent that it is related to such marketing activities,
  • processing for scientific or historical research purposes or for the purpose of statistics; and
  • you have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with GDPR.

For any requests in furtherance to the above, please contact us via email. We shall endeavor to reply at the very earliest and deal with your request by not later than 30 days from receipt by us of your request.

  1. Other websites

9.1     Please be aware that our Website may contain links to other websites. These websites are outside of our control and are not covered by this policy. If you access other websites using links on our Website, we are not responsible for the data policies or procedures or the content or functionality of the linked websites.

  1. Anti-spam policy

What is spam?

10.1   Spam, also known as junk mail, is an unsolicited commercial email message, commonly sent in bulk email messages. “Unsolicited” means that the recipient has not consented to the message being sent. “Bulk” means that the message is sent as part of a larger collection of messages, all having substantively identical content. The term ‘spamming’ refers to transmitting, distributing or delivering any unwanted commercial e-mail correspondence, especially in mass quantities, through the electronic means of communication.

Measures to prevent spam

10.2   We take the following measures to prevent spam:

(a)      mailing list subscribers must opt-in to our emails to receive them. The nature of the emails people will be sent is fully disclosed, both on the page on which the subscription is made and with a prominent link to this policy;

(b)      we do not use bought-in lists, rented lists or lists that use appended email addresses;

(c)      we do not use email addresses that are scraped or copied and pasted from the web, or harvested in any way;

(d)      we do not have a subscription form that subscribes users to an unrelated list;

(e)      we do not send  unrelated offers or unrelated content to our recipients on our newsletter list; and

(f)       we do not email people who have requested to be removed from our mailing lists.

  1. Mailing practices

11.1   We do not modify the headers of any message in such a way that purposefully makes the origin of the message unclear.

11.2   All undeliverable addresses are removed from all future mailings after no more than 3 bounce-back messages or failed deliveries. 

11.3   All mailings provide clear and simple to follow instructions for opting-out of future mailings and all subscribers will be removed within 48 hours of making a request.

11.4   We have security policies in place to ensure that our mailing list data is secure from theft and misuse.

11.5   If you receive an email message that you think is spam which is sent from or on behalf please let us know the details of the email using the email address detailed below and we will investigate the matter.

  1. Contact us

12.1   If you have any questions and or comments about this policy please email us.

  1. Changes to Policy

13.1   We keep our policy under regular review. We may amend and update this policy from time to time. Any changes in the future will be posted to the Website and where appropriate, through email.

13.2   All comments, queries and requests relating to our use of your information are welcomed and should be addressed to our email.

13.3   This policy was last updated on 12th of April 2021. 

Address: 151 Franklin Roosevelt Ave, 3045 Limassol, Cyprus
Tel: 25 568917
Fax: 25 574369